Price Packages


Through our online helpdesk GloHelp we are able to offer our industry leading support service.

Our packages are simple ‘all you can eat’ services with no hidden costs (all extras are quoted before any work is ever carried out).

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 No Obligation

 Fast and easy setup

 Fast 24/7 support
  


Prices shown are illustrative examples only. Contact us for full figures and details

Starter

£508 p/m

Number of Devices

34

Number of Servers

4


Feature Comparison


Extra device cost (per month)
£12.00
Extra server cost (per month)
£24.00
Project Day Rate
£850
Estimated First Response Time
60 minutes

Core

£654 p/m

Number of Devices

34

Number of Servers

4


Feature Comparison


Extra device cost (per month)
£13.50
Extra server cost (per month)
£26.50
Project Day Rate
£750
Estimated First Response Time
10 minutes
Phone calls (per month)
5
Device OS Management
We will remotely monitor and manage your devices at the operating system level
Remote IT Strategy
A remote discussion to discuss your IT strategy to further improve your IT infrastructure

Enterprise

£898 p/m

Number of Devices

34

Number of Servers

4


Feature Comparison


Extra device cost (per month)
£20.00
Extra server cost (per month)
£32.50
Project Day Rate
£700
Estimated First Response Time
10 minutes
Phone calls (per month)
Unlimited
Device OS Management
We will remotely monitor and manage your devices at the operating system level
ON SITE IT Strategy
An on-site visit to discuss your IT strategy to further improve your IT infrastructure
Queue Priority
We aim to settle all tickets as fast as possible, but in busy periods we will fall back on the queue priority system when choosing which problems to resolve first
Dedicated Technician
(bi-monthly courtesy call)
You will have your own dedicated technical engineer that will be responsible for your IT systems. Your dedicated technician will give you a bi-monthly call to ensure that no issues are missed & everything is running smoothly
3rd Party Management
For Starter and Core packages we will carry out instructions as provided by the customer from 3rd party suppliers. For our Enterprise packages, we will manage all technical interactions with any of your 3rd party suppliers.

All our support packages include:

Unlimited Remote Support
Basic maintenance and monitoring of devices and servers
Monthly Server Patching (during a scheduled out of hours window)
Up to 2 hours setup time for new devices per month
Server Backup Management, inc. up to 1 hour restore time per month