Glo becomes a teen!
Did you know Glo have recently begun our thirteenth year in business? The company is now officially a teenager, and as you might expect we’re going through some changes, but thankfully without the hormonal mood swings. In this blog, we’re going to spotlight some of the new stuff we’ve done this year. We’ve helped customers escape from profiteering phone companies. We now provide and manage 17 new FTTC connections and 3 leased lines for our customers. Some customers are paying over £1000 less each year for a significantly faster internet connection (up to 10x faster). Our phone systems are also saving our customers money without tying them to a contract. In the past 12 months, we’ve installed 9 new VOIP setups, with upwards of 70% monthly cost reductions achieved by some customers. We’re using Ninja tactics to stealthily improve our support. The deployment of our new Ninja RMM agent was completed at the beginning of the year. This tool now helps us to proactively monitor and manage over 900 devices. The increase to the Glo teams efficiency afforded by this has contributed to fewer support tickets being raised (down 3%). This is in spite of a 16% increase in our…